"The Navigator" News Blog
What Does “Accountability To Your Customers” Mean?
What does it mean to be “Accountable to your customers?” Yesterday, I was eating lunch when one of my pet peeves occurred. I was having lunch at one of my favorite restaurants, and I ordered chicken … Continue reading What Does “Accountability To Your Customers” Mean?
New Video – 5 Steps For Handling Customer Complaints
How you handle a customer complaint is critical. This video shows you a quick 5-step process for doing it right.
New Video: Why “Industry Experience Required” Results in Bad Hires
If there are any three words that almost always signal that a bad hire is about to happen, it’s these three – “Industry Experience Required.” In this video, I explain why – and tell you what … Continue reading New Video: Why “Industry Experience Required” Results in Bad Hires
New Video – Introducing Troy Harrison’s Unconventional Guide to Sales Management Success!
If you would like to be a GREAT sales manager, you need this course! https://www.youtube.com/watch?v=TSi_VsiRa84
New Video – The Core Beliefs of Successful Salespeople
The most important sale you can make is….yourself. In this video, I explain what you have to sell yourself on.
New Video – The Most Important Trait for Today’s Professional Salesperson
What is the most important trait for today’s salesperson? It’s intellectual curiosity – and I explain why in this video.
New Video – Updating Your Sales Techniques
Are your sales techniques fit for a museum?
New Video – The “Person Who” Call – A Sales Killer
One of the most common techniques in sales is also one of the most destructive. I’ll explain why.
Featured Article on DealerMarketing.com
Well, I’m getting exposure in another market, and this one is near and dear to my heart.
Continuous Improvement – It Matters.
Are you continuing to learn? Or have you stopped – and when did you stop? Last week, I had a speaking engagement that went really well, but I didn’t really understand how well until I received … Continue reading Continuous Improvement – It Matters.
