"The Navigator" News Blog
Four Easy Steps to Great Customer Service
When I talk to business owners about taking good care of their customers, and about maximizing their relationships, some of them seem to think that satisfying the customer’s requirements and providing great service requires Herculean efforts … Continue reading Four Easy Steps to Great Customer Service
When the Customer Comes to You
We used to think it was good news. “Hey, I got a call-in!,” we’d say excitedly to our boss/co-workers, and we’d eagerly schedule the appointment. And why not? After putting in hours of prospecting each week … Continue reading When the Customer Comes to You
What If the Customer Makes a “Wrong” Decision?
Last week, I answered a “Hot Question” about customers who make ‘wrong’ decisions. After considerable thought – and the realization that I am one of those customers who frequently makes ‘wrong’ decisions – I decided that … Continue reading What If the Customer Makes a “Wrong” Decision?
Three Words That Can Change Your Selling World
One of the things I’ve always prided myself in is that I am a student of those activities about which I am passionate. When I get involved in something and I get excited about it, I … Continue reading Three Words That Can Change Your Selling World
“The Five Keys to Closing ANY Sale” Teleseminar – April 23
If you would like to learn how to close more sales, then this teleseminar is for you! I’ll be presenting new, cutting-edge material that will show you how to close more sales, build more business, and … Continue reading “The Five Keys to Closing ANY Sale” Teleseminar – April 23
Troy Harrison to Speak at the S.P. Richards Advantage Business Conference, June 22/23!
This is a speaking engagement that is really big for me. My real start as a national speaker was at the S.P. Richards Advantage Business Conference in 2010, and I’m really pumped up that they have … Continue reading Troy Harrison to Speak at the S.P. Richards Advantage Business Conference, June 22/23!
Troy Harrison to Speak at BTA’s “Cruise to Success,” May 7!
I’m excited to announce that I’ll be presenting “The Key to Smart Sales Hiring” at the Business Technology Association’s “Cruise to Success” event on May 7, in Minneapolis, Minnesota. This will be a very beneficial session … Continue reading Troy Harrison to Speak at BTA’s “Cruise to Success,” May 7!
Another Way to Screw Up a Cold Call
Cold calls have been on my mind again this week. There are several reasons for that. First of all, I received one a couple of days ago that had the classic “first three ways to kill … Continue reading Another Way to Screw Up a Cold Call
When Is It Time to Close?
There’s an awful lot of bad sales advice floating around out there right now. Sometimes I think that our profession is caught right between people advocating old-time sales tactics that just don’t work anymore, and other … Continue reading When Is It Time to Close?
How to Use Social Media to Completely Screw Up Your Life
I read a lot of news sites to start my day, and one story I read this morning really had an impact: “Ex-CFO Worker Who Berated Chick-Fil-A Now Lives On Food Stamps.” The story is that, … Continue reading How to Use Social Media to Completely Screw Up Your Life
