"The Navigator" News Blog
It’s Delta’s Turn.
Well, apparently airline management doesn’t consume news. If they did, they’d know and understand that, right now, screwing over their paying customers is a VERY BAD IDEA. Now it’s Delta’s turn. They kicked a family of … Continue reading It’s Delta’s Turn.
How To Resolve a Customer Conflict
Recently, customer conflicts have been in the news, thanks to United Airlines. UA has exhibited some textbook examples of how NOT to handle a customer conflict (including not starting one), but UA, along with all airlines, … Continue reading How To Resolve a Customer Conflict
“How to Build a High Growth Sales Force!” – Wichita, KS, July 19
The World of Selling is Changing All Around Us. Is Your Team Ready? Our profession is changing more rapidly now than at any time in history, and those who can’t change are falling behind. The fact … Continue reading “How to Build a High Growth Sales Force!” – Wichita, KS, July 19
Troy Harrison Returns to DocuWorld Americas in Orlando, May 17-18!
One of my favorite conferences every years is DocuWorld, put on by DocuWare, the leaders in document imaging technology. For the fifth time (three at DocuWorld Americas, two at DocuWorld Europe), I’ve been selected to present … Continue reading Troy Harrison Returns to DocuWorld Americas in Orlando, May 17-18!
Troy Harrison to Present Two Programs at AIMED National Convention!
I’m excited to announce that I will be presenting not one, but TWO programs, at the AIMED (American Institute of Mailing Equipment Dealers) National Convention in Kansas City, April 20. At 8:30 AM, I’ll be presenting … Continue reading Troy Harrison to Present Two Programs at AIMED National Convention!
Defending the Indefensible
I’ve read and received a lot of commentary and feedback on the United Airlines situation. My initial thoughts, and my own episode of passenger abuse, was recapped in my post, “Stop Customer Abuse!” If you haven’t … Continue reading Defending the Indefensible
Sales – The Worldwide Language
As I write this, I’ve just returned from a trip in Spain that was one of the greatest of my life – professionally and otherwise. For those who don’t know, I was engaged to do sales … Continue reading Sales – The Worldwide Language
Stop the Customer Abuse!
In all the instances of customer abuse, I think we have a new low. This story has gone viral: http://www.courier-journal.com/story/news/2017/04/10/video-shows-man-forcibly-removed-united-flight-chicago-louisville/100274374/ If you haven’t read it, go read it now. Here’s the short version. A United Airlines … Continue reading Stop the Customer Abuse!
Spanish Travel Thoughts
If you’re looking for a normal sales article – one that has a distinct meaning and point – this isn’t it. I’ve just returned from a trip to Spain that combined a great training session at … Continue reading Spanish Travel Thoughts
In the Internet Age, One Person Can Still Make the Difference
I’m writing this from my room at a lovely resort in Portopetro, Spain, on the island of Mallorca. On Wednesday, I’ll be delivering leading-edge sales training to the DocuWorld Europe conference, put on by DocuWare, for … Continue reading In the Internet Age, One Person Can Still Make the Difference
