"The Navigator" News Blog
Troy Harrison Returns to DocuWorld Americas in Orlando, May 17-18!
One of my favorite conferences every years is DocuWorld, put on by DocuWare, the leaders in document imaging technology. For the fifth time (three at DocuWorld Americas, two at DocuWorld Europe), I’ve been selected to present … Continue reading Troy Harrison Returns to DocuWorld Americas in Orlando, May 17-18!
Troy Harrison to Present Two Programs at AIMED National Convention!
I’m excited to announce that I will be presenting not one, but TWO programs, at the AIMED (American Institute of Mailing Equipment Dealers) National Convention in Kansas City, April 20. At 8:30 AM, I’ll be presenting … Continue reading Troy Harrison to Present Two Programs at AIMED National Convention!
Defending the Indefensible
I’ve read and received a lot of commentary and feedback on the United Airlines situation. My initial thoughts, and my own episode of passenger abuse, was recapped in my post, “Stop Customer Abuse!” If you haven’t … Continue reading Defending the Indefensible
Sales – The Worldwide Language
As I write this, I’ve just returned from a trip in Spain that was one of the greatest of my life – professionally and otherwise. For those who don’t know, I was engaged to do sales … Continue reading Sales – The Worldwide Language
Stop the Customer Abuse!
In all the instances of customer abuse, I think we have a new low. This story has gone viral: http://www.courier-journal.com/story/news/2017/04/10/video-shows-man-forcibly-removed-united-flight-chicago-louisville/100274374/ If you haven’t read it, go read it now. Here’s the short version. A United Airlines … Continue reading Stop the Customer Abuse!
Spanish Travel Thoughts
If you’re looking for a normal sales article – one that has a distinct meaning and point – this isn’t it. I’ve just returned from a trip to Spain that combined a great training session at … Continue reading Spanish Travel Thoughts
In the Internet Age, One Person Can Still Make the Difference
I’m writing this from my room at a lovely resort in Portopetro, Spain, on the island of Mallorca. On Wednesday, I’ll be delivering leading-edge sales training to the DocuWorld Europe conference, put on by DocuWare, for … Continue reading In the Internet Age, One Person Can Still Make the Difference
What Really Makes a Good Networker?
This is a question I ask a lot at different seminars and programs. Usually, we end up defining what a “good networker” really means. After having this experience at one of my programs last week, it … Continue reading What Really Makes a Good Networker?
Are You Going Forward or Backward?
Yesterday, I ran into an old high school buddy of mine. He and I had faced each other across a wrestling mat twice in junior high, before I decided that wrestling wasn’t my thing (I won … Continue reading Are You Going Forward or Backward?
“Wish I Had” or “Glad I Did?” Which One Would You Rather Say?
An interesting thing happened to me yesterday. As you know, I’m promoting my “Explosive Growth Selling” program in May. Well, yesterday, I I received a phone call regarding the “Smart Hiring” program I did (along with … Continue reading “Wish I Had” or “Glad I Did?” Which One Would You Rather Say?
