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Category Archives: Sales Blog

Spanish Travel Thoughts

If you’re looking for a normal sales article – one that has a distinct meaning and point – this isn’t it.  I’ve just returned from a trip to Spain that combined a great training session at DocuWorld Europe with a vacation to Barcelona.  What follows is a random collection of thoughts that might be helpful to anyone thinking of traveling overseas.

First and foremost – 95% of sales is universal throughout the world.  Any cultural differences lie in the margins – that 5%.  And, from my conversations, even that 5% can be very flexible.  I had 40 people representing 15 different home countries in my session, and the amount of overall agreement on selling was amazing.  Yes, the session was in English, if you’re wondering.

One of the most gratifying occurrences for any trainer is to discuss a technique with a new person, and have someone in the back of the room say, “Hey, you taught us that last year.  I tried it, and it WORKS.”  This happened about four times in the session I did (most of the session was new material).  To have my techniques work worldwide is a great validation.

And on that note, I have to say a huge “Thank you” to everyone connected with DocuWorld, especially the people who attended my training session.  This was my second year at DocuWorld, and over half of my class was made up of repeat attendees from last year.  I was overwhelmed at the reception I got, and with the friendships that I’ve made.  It was a great experience and I’m already looking forward to next year.

Now on to travel – Mallorca is a truly beautiful place.  The old city of Palma is a great sightseeing location.  There are rural areas surrounding, and the coastline is dotted with resort areas and ports (our resort was in a port town).  It’s a great setting for such a convention.

Barcelona may have more art museums per square mile than any other city in the world.  In Barcelona, you’re literally immersed in history from the Roman Empire forward.  The Museum of Natural History actually allows you to walk through a dig of the original Roman city that was Barcelona’s predecessor.  It’s almost overwhelming.

From the moment we landed in Barcelona, we were warned about pickpockets.  Pickpocketing is the most common crime for tourists to encounter, but honestly, it’s not that difficult to avoid.  I kept my wallet in my front pocket instead of the rear, and had my hands in my pockets much of the time I was walking, and never had a problem.  I do think that I had two close brushes.  Once I felt a bump from the rear and turned to see a man scurrying away in the opposite direction.  Two nights later, we were walking on a small pedestrian street and a person who looked like he had bad intentions walked by us, turned, and followed us for about half a block.  He quickly figured out that I wasn’t an easy mark.  Pickpockets aren’t strong-arm robbers; if you don’t make an easy target of yourself you won’t have a problem.

If you’re going to be staying in the middle of the big cities, think hard before you rent a car.  Barcelona in particular has an excellent public transportation system, and parking is difficult to say the least.  We rented on Mallorca and to go to the World Superbike race in Aragon, but went without in Barcelona and didn’t miss it.

The food is a definite difference from the States.  Spanish food is fairly bland; if you’re looking for spicy food you probably won’t find it here.  There’s the occasional Asian or Indian restaurant, but most restaurants have a wide offering of tapas, sandwiches, and pasta.  A few have steaks (Spanish steaks are very thinly cut).  What’s odd is that there is little difference between the restaurants – most Spanish restaurants have similar offerings.  My prediction is that, even if you go there planning to ‘go native,’ eventually you’ll end up eating at Burger King, McDonalds, or the like at least once.  We had Whoppers once and our last dinner was at the Hard Rock Cafe.

Overall, I can highly recommend Spain as a travel destination.  The people are friendly and welcoming, for the most part, and it’s a fairly easy destination for English speakers.

 

“Wish I Had” or “Glad I Did?” Which One Would You Rather Say?

An interesting thing happened to me yesterday.  As you know, I’m promoting my “Explosive Growth Selling” program  in May.  Well, yesterday, I I received a phone call regarding the “Smart Hiring” program I did (along with my partner, Kirk Young) last November.  The caller said, “Hey, when are you going to offer ‘Smart Hiring’ again?”  I replied, “I don’t know.  I don’t think I will.”  The caller was dumbfounded.

“You’re kidding!  I really thought about going in November, but I knew it would be cold in Kansas City, so I decided to wait until next time.”  I said the only thing I could.  “Sometimes, there is no next time.”  It’s true.

My caller said, “Wow.  I really wish I had gone.”  Meanwhile, those who attended told me that they were glad they did.

I can’t guarantee if I’ll offer this program again.  I can guarantee that these techniques won’t appear in any YouTube videos, free whitepapers, or other ‘free’ content.  If you really want to learn techniques that will make a difference, you need to make an investment in real, live training.   I’ll even make one more offer to help.  I know that some of you might want to go – IF your company would pay for it.  If that’s you, email me and I’ll send you a letter that you can take to your boss to make the case.

So, this time next year, would you rather be saying, “Gee, I wish I had,” or “Boy, I’m glad I did?”

The choice is up to you.  Click here to make a difference in your career, or the careers of those that work for you.

Troy Harrison to Present Two Programs at PPAI Expo East, March 16, 2016, Atlantic City, NJ!

After a great PPAI debut at the Expo last year, not only has PPAI booked me to return to the Expo, they’ve expanded our relationship to include the Expo East in Atlantic City in 2016!  I’ll be presenting two programs on Monday, March 16:

“21st Century Prospecting” will show attendees how to blend proven techniques with new technology to generate a flow of new prospects and new business.

“Using Buyer Psychology to Close More Sales” will take you inside the most valuable place in selling – your customer’s head – and teach you how to win more sales by helping your buyer achieve their most desired results!

I’m excited to be involved in this program.  I’ll see you in AC!

Troy Harrison to speak at PPAI Expo, Las Vegas, January 10-11!

I’m excited to announce that PPAI has booked me to return to their Expo in Las Vegas in 2016!  The PPAI Expo is the biggest event in the Promotional Products industry, and I had a great experience speaking there last year.  Returning this year is going to be even better!  I’ll be presenting three programs:

Sunday, January 10, 3:10 PM:  “21st Century Prospecting” will show attendees how to blend proven techniques with new technology to generate a flow of new prospects and new business.

Monday, January 11, 8:00 AM:  “Ask the Right Questions to Win More Sales” is a repeat from 2015, due to popular demand.  This one completely filled up last year, so if you’re going to be there this year, get to the room early!  I’ll show a comprehensive questioning model that will win more sales!

Monday, January 11, 9:20 AM:  “Name Your Price and Get It!” is a program that will help salespeople deal with one of their toughest issues – PRICE.  Attend this session and learn how to protect your profit!

If you’re in the Promotional Products industry, you need to be there!  I’ll see you in Vegas!

Troy Harrison to Present “Value Added Selling” at DocuWorld USA, Las Vegas, May 5-6, 2016!

I’m very excited, because DocuWare has signed to bring me back to their United States dealer convention, DocuWorld USA, in 2016!  This year, instead of delivering a one-hour keynote speech, I’ll be presenting a four-hour training program on “Value Added Selling” to help reps build more value through their questioning, presentations, and closing!  Docuware is the world’s leader in document management software.  If you’re in the office technology business, you should be in business with them.  Learn more at www.docuware.com.

Troy Harrison to Train at DocuWorld Europe, Mallorca, Spain

This is one I’m particularly excited about – I’ll be presenting “Value Added Selling” at DocuWorld Europe this year, in Mallorca, Spain, on April 20, 2016.   It’s presented by DocuWare, the leading provider of document management software in the world.  I’ll help attendees understand how to better build value in their sales approach, presentations, and closing – and they’ll do more business as a result!

I know that some readers of my page are European.  If you’re in Europe, interested in DocuWare or document management software, you should check this out.  Learn more at www.docuware.com.

Comfortable Customers BUY! Sales Training Boot Camp, September 23/24, Las Vegas!

It’s clear in 2015.  The old sales tactics and techniques – the manipulation, the one size fits all sales calls, the canned presentations, the donut calls – they DON’T WORK ANYMORE.  What works?  Understanding your customers.  Understanding how salespeople make them uncomfortable, and how that gets in the way of selling.  Understanding, most of all, that COMFORTABLE CUSTOMERS BUY!  In fact, comfortable customers buy – and they keep buying.  And if you’re trying to sell in today’s Internet driven sales environment, YOU MUST KNOW THE SKILLS I’LL BE TEACHING IN LAS VEGAS!

I seldom do open-enrollment sales boot camps; in fact, I haven’t done one in four years.  The demand from corporate and independent business clients keeps me hopping.  Still, I know that there’s an underserved market that needs this type of program, so I’m excited to be offering it for the first time in one of my favorite places – LAS VEGAS!

High Performance Sales Management Boot Camp – September 22, Las Vegas!

On September 22, 2015, at the beautiful Monte Carlo Resort and Casino on the Las Vegas Strip, I’m going to be hosting my first ever High Performance Sales Management Boot Camp!  You will learn MY secrets of building a high performance sales force.  They took me fifteen years to learn, and I’ll teach them to you in ONE DAY!

“I feel fortunate to have worked with Troy on several projects in my time at Skyline. He has a wealth of real world sales and management experience that he is able to translate to any industry and situation. His honest and clear approach has helped me grow significantly. Any company looking to enhance sales and/or sales management aspects of their business would be well served by working with Troy!”  – Scott Hanna, VP Sales, Skyline Heartland Displays

This program will teach you how to be a DIFFERENCE MAKER, not just an elevated salesperson or an administrator.